Order Issues
If your order arrives damaged, incorrect, or incomplete, contact [email protected] as soon as possible and include your order details.
We may request photos, delivery details, or other supporting information to review the issue quickly.
Read how Reboot reviews damaged New Zealand orders, product issues, approved refunds, and support requests.
Last updated: April 9, 2026
If your order arrives damaged, incorrect, or incomplete, contact [email protected] as soon as possible and include your order details.
We may request photos, delivery details, or other supporting information to review the issue quickly.
For health, supplement, and ingestible products, change-of-mind returns may be limited when items have been opened, used, or cannot be resold safely.
If you need help before opening a product, contact support and we will review the best available option.
When a refund is approved, it is returned to the original payment method used at checkout.
Bank, wallet, card, or delayed-notification payment processing times may affect how quickly the refund appears in your account.
We may decline returns or refunds when products have been used, opened, damaged after delivery, or purchased outside approved Reboot sales channels.
Orders placed through third-party retailers, distributors, or marketplaces must be handled with the original seller, unless consumer law requires otherwise.
Nothing in this policy limits your rights under applicable consumer protection laws.
For refund questions, delivery issues, or product concerns, contact [email protected].
Including your order number helps us resolve requests faster.